sassy shipping + returns
Processing times:
Standard shipping orders currently take 1-3 days to be processed, packaged and shipped.

Express and Express + (overnight) orders received by 12pm EST ship out the same day.
Business days are Monday through Friday for these services.

SHIPPING RATES:
US ORDERS:

Standard shipping is offered for $6.95 on orders under $100. Orders over $100 receive free standard shipping. Usually arrives within 6-9 business days.

Express shipping is offered for $19.95. This is a 2-3 business day service. Orders placed by 12pm est ship same day Monday - Friday.

Express+ (overnight) shipping is offered for $39.95. This is a next day (business) service. Orders placed by 12pm est ship same day Monday - Friday.

CANADIAN ORDERS:

Standard shipping is offered for $16.95 and has a 7-10 business day transit time once shipped.

Express shipping is offered for $29.95 and has a 2-3 business day transit time once shipped.

INTERNATIONAL ORDERS:

Economy shipping is offered for $24.95 and has a 6-18 business day transit time

Express shipping is offered for $39.95 and has a 1-3 business day transit time

All prices are in USD and do not include local taxes and import/custom duties for international orders. All duties

TRACKING YOUR ORDER:
All Sassy Shortcake orders include Tracking with Delivery Confirmation. When your order ships, an email is sent to the email address used at checkout with your tracking information. Sometimes these are caught in spam folders.

Sassy Shortcake is NOT responsible for:

Delays with shipping
International Duties or Customs charges
Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once the package leaves us. We will assist you in filing a claim

SASSY SHORTCAKE RETURNS
At Sassy Shortcake we understand that you cannot try on garments before purchasing them online. If you have questions, please use the chat now button on our website and our stylists will be happy to assist!

To initiate a return visit our RETURN PORTAL HERE or by clicking the return option on the bottom left of our website.
When you request a return, please allow 2-3 days for us to review and approve your return and send your return label. Once we receive your return, please allow 7-10 business days for us to process and send your credit via email. Please check spam folders for confirmation emails from us as they get caught there from time to time.

All return shipping and handling charges are the responsibili

IN STORE PICKUP:
We have moved from our 237 King Street, Charleston shop and now offer in store pickup at our new location located at 405 N Maple Street in Summerville. To find the new shop, take the Nexton exit off of I-26. If you would like to like to pickup your order in our shop, please let us know in the notes section of checkout. We will refund the shipping fee charged and text you when your order is ready at the shop to be picked up.

sassy shipping + returns

🎀

By placing an order, you agree to our full shipping and return policy outlined below.

Sassy Shipping & Returns

Processing Times: Standard orders ship in 1–3 business days. Express & Express+ orders placed by 12PM EST ship the same day (Monday–Friday).

U.S. Shipping Rates:
• $6.95 Standard — Free over $100 (6–9 business days)
• $19.95 Express — 2–3 business days
• $39.95 Express+ — Next business day

Canada:
• $16.95 Standard (7–10 business days)
• $29.95 Express (2–3 business days)

International:
• $24.95 Economy (6–18 business days)
• $39.95 Express (1–3 business days)

Prices are in USD. International customers are responsible for any duties or customs fees.

Tracking & Delays

All orders include tracking and delivery confirmation. You'll get an email once your order ships — check spam just in case! Delays due to customs, holidays, or weather are out of our control, but we’re here to help if needed.

Preorders

Preorder ship dates are listed on the product page. If that changes, we’ll reach out! Damaged items must be reported within 2 days of delivery with photos via chat on our site.

In-Store Pickup

We now offer pickup at our Summerville shop (405 N Maple St). Just mention it at checkout and we’ll refund your shipping + text when it's ready!

Returns

We offer store credit only on eligible full-priced returns. Here’s the scoop:

Request a return within 7 days of delivery
Ship it back within 7 days of approval
Item must be unworn with tags attached

Non-returnable: sale items, worn or damaged pieces, jewelry, swimwear, Sassy merch, costumes, holiday styles.

Use our RETURN PORTAL HERE to start a return. Return shipping is $7.95 and deducted from store credit. Unapproved/late returns are not accepted.

Need help?

Click the chat bubble on our site and a real Sassy Stylist will help you out 💕

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